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FAQ / Technical Support

A copy of original proof of purchase must be submitted for any Warranty Service

and defective unit must be shipped, prepaid, for any service or replacement.

Please call 877-972-9387 for Warranty/Replacement information.

 

No Power

  • Be sure AC power cord is properly plugged in.
  • Be sure shredder head is properly seated onto shredder.
  • Be sure wastebasket is properly positioned into housing.
  • Be sure unit is in AUTO/ON position. Unit will shred when paper is inserted and trigger or light-sensor is activated.
  • For models with Emergency Stop Switch: Be sure to slide the power switch all the way to Auto position, making sure it locks. In case of emergency, press red ESS button to stop all power to shredder.

“Door Open” light

  • Be sure wastebasket is properly positioned into housing.
  • Be sure that Safety Interlock Tab is not broken. If it is broken, please call 877-972-9387 for a replacement Tab, or basket, if necessary.

Paper Jam

  • Move switch or push button to REV, pulling paper carefully out.
  • Alternate AUTO/ON and REV for stubborn jam.
  • Tear paper at throat and try alternate AUTO/ON and REVERSE.
  • For LCD models, turn unit OFF, then AUTO/ON again to help clear paper in throat.

Model Number

  • The model number can be found on top of the shredder or on the box.

Shredder Lubricant/Oil-NEVER USE FLAMMABLE, AEROSOL SPRAYS

  • Shredder lubricant is important to maintain the life of your shedder. Available as bottled oil or packaged in single use lubricant sheets and is sold at Staples®, Office Max®, Office Depot® and most retailers that sell shredders.

How To Use:

  • It is recommended that the shredder should be lubricated at least twice per month or after 30 minutes of shredding.
  • You apply the bottled lubricant by applying a line of the lubricant across the width of a piece of paper you want to shred and then feeding the paper through the shredder. NEVER apply lubricant directly onto blades or motor.
  • Be sure to run the shredder in reverse for 10 seconds to ensure maximum performance.

Lubricant Sheets

  • Use one sheet at a time, alternating left and right side of paper throat.
  • LCD: Maintain/Lubricate – press and hold MAINTAIN or RESET button for 7 seconds to clear LCD display.
  • Never use aerosols, especially WD-40 or similar, to lubricate cutter blades. Such aerosols are highly flammable.

Maintain/Lubricate Flashing on LCD

  • On LCD, the MAINTAIN/RESET icon flashes continuously – press and hold MAINTAIN or RESET button for 7 seconds to clear LCD display.


Reverse Mode

  • Should only be used in the event of a paper jam to dislodge paper by feeding it out in reverse.
  • Reverse Mode will begin running as soon as it is switched to the reverse setting.

Auto Mode

  • Will only activate when paper is being fed through paper throat.
  • This is a safety precaution as well as giving the user as much shredding time as possible without over-heating the motor.
  • Do not leave the shredder unattended in the Auto position.
  • Be sure to turn your shedder to the OFF position before you walk away.
  • WARNING: Never let a child operate a shredder.

Continuous Running-Time

  • Most home office shredders have the 2 minute/4 minute rule.
  • The shredder should only run for 2 minutes “continuously” shredding paper, and then the shredder should be allowed to rest (Power OFF) for 4 minutes.

Staples/Paperclips

  • The lightweight standard type of staples are okay to run through the shredder but should be removed whenever possible to prolong the life of the shredder.
  • It is recommended that paperclips ALWAYS be removed from papers before running through the shredder. This will prolong the life of the shredder and blades.

Waste Liner or Plastic Bag

  • A plastic bag or liner is NOT recommended when using most shredders because most shredders have a safety mechanism (safety interlock switch/tab) that must be activated by the basket. Using a plastic bag in the basket could interfere with the safety interlock switch/tab being engaged.

Shredding Envelopes

  • We recommend that envelopes not be passed through the shredder because the glue that seals them is sticky and could gum up the blades increasing the likelihood of paper jams and/or blade damage.
  • Sticky substances (such as self-adhesive labels) should not pass through the shredder for the same reason.


Shredder does not work in AUTO or REVERSE

  • First of all, make sure the shredder is sitting properly on the basket, and that the wastebasket is properly placed into the housing.
  • Most models of shredders have a safety interlock switch that is activated by the basket.
  • If it is not sitting properly, the entire unit will not run.
  • Make sure your power outlet is working properly.
  • If your shredder continues not to run, please call 877-972-9387 for further assistance.


Diamond-Cut™ Shredding

  • Diamond-Cut™ is a revolutionary, patented shredding technology that diagonally cuts paper into pieces that are “diamond” in shape and more difficult to re-assemble.
  • The shredded paper waste lays flatter (than both crosscut or stripcut waste) so you empty the basket less frequently.

 
Cross-Cut Shredding

  • Cross-Cut technology provides better security by cutting paper vertically and horizontally into confetti-like pieces.
  • The shredded paper compresses better so you empty the basket less frequently.

Strip-Cut Shredding

  • Also known as “straight-cut” or “spaghetti-cut”, slices the paper into long, thin strips.
  • Strip-cut shredders generally handle a higher volume of paper with lower maintenance requirements.
  • Shred size may vary from 1/8 to 1/2 inch.
  • They provide greater sheet capacity (per pass) at lower cost.